Job-ID: 48882Category: Servicing & OperationsLocation: Charlotte, NC, United StatesSchedule: Full time, 1stPosted: 2026-10-13Closes: 2026-11-13Work Authorization: This role is not eligible for new employer‑sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.As the Wealth QA Analyst, you are responsible for reviewing and analyzing transaction processing, shareholder services activities, and general operational processes to maintain, and /or enhance quality and effectiveness. Additionally, you will build knowledge of the company, processes and customers, while solving a range of straightforward problems related to QA.Primary responsibilities includeThe incumbent is responsible for quality assurance planning, which includes the development and implementation of quality assurance strategies, methodologies, and test plans for wealth management processes and systems.The incumbent is responsible for test execution and analysis, test documentation and reporting, and process improvement and risk mitigation.The incumbent responsible for regulatory compliance, which includes staying updated on regulatory changes that impact wealth management operations and systems.Minimum Requirements:1 year or more of bank/financial services ideally in Wealth OperationsFINRA Series 7 licensureDemonstrated strong interpersonal, verbal, and written communication skills. Success proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills. Proven ability to successfully analyze, problem solve and make decisions independently. Possesses detailed and goal oriented professional approach with an interest in Wealth Management and Investment business line.Completed high school degree or GED equivalent. Preferred Requirements:1+ year of Quality Assurance review and testing grid processing.1+ years of process improvement experienceSecurities Licenses such as Series 24 and/or Series 63 highly preferred.Demonstrated successful stable work history.Completed associates and/or bachelors college degree Hours & Work ScheduleM-F: 8:00 AM ET - 4:30 PM ET; Occasional OT Optional100% in office until fully trained then 4 days in the office with 1-day potential work from homeAbout the companyEqual Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Equal Employment and Opportunity EmployerJob Applicant Data Privacy PolicyBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
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